 The Consumer Protection Act, 1986
(68 of 1986)
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24th December;
1986
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(After including the
amendments made vide the Consumer Protection (Amendment) Act, 2002 [62 of 2002]
which was passed by Rajya Sabha on 11.4.2002, Lok Sabha on 30.7.2002{with some
amendments} and again by Rajya Sabha on 22.11.2002 and the President of India
gave assent on 17. 12.2002 and the notification was issue on
18.12.2002.The provisions of the Act are being brought into force w.e.f.
15.3.2003.
An Act to provide for
better protection of the interests of consumers and for that purpose to make
provision for the establishment of consumer councils and other authorities
for the settlement of consumers' disputes and for matters connected
therewith.
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BE it enacted by Parliament
in the Thirty seventh Year of the Republic of India as follows:—
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CONTENTS
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1.
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Short title,
extent, commencement and application
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2.
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Definitions
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3.
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Act not in
derogation of any other law
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4.
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The Central
Consumer Protection Council
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5.
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Procedure for
meetings of the Central Council
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6.
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Objects of the
Central Council
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7.
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The State
Consumer Protection Councils
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8.
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Objects of the
State Council
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8A.
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The District Consumer Protection Council
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9.
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Establishment
of Consumer Disputes Redressal Agencies
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10.
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Composition of
the District Forum
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11.
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Jurisdiction
of the District Forum
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12.
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Manner in
which complaint shall be made
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13.
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Procedure on
admission of complaint
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14.
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Finding of the
District Forum
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15.
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Appeal
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16.
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Composition of
the State Commission
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17.
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Jurisdiction
of the State Commission
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17A.
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Transfer of cases
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17B.
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Circuit Benches
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18.
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Procedure
applicable to State Commissions
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19.
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Appeals
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19A.
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Hearing of Appeal
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20.
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Composition of
the National Commission
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21.
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Jurisdiction
of the National Commission
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22.
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Power of and procedure applicable to the
National Commission
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22A.
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Power to set aside ex parte orders
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22B.
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Transfer of cases
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22C.
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Circuit Benches
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22D.
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Vacancy in the Office of the President
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23.
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Appeal
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24.
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Finality of orders
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24A.
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Limitation period
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24B.
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Administrative Control
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25.
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Enforcement of orders of the District
Forum, the State Commission or the National Commission
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26.
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Dismissal of frivolous or vexatious
complaints
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27.
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Penalties
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27A.
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Appeal against order passed under section
27
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28.
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Protection of action taken in good faith
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28A.
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Service of notice, etc.
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29.
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Power to remove difficulties
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29A.
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Vacancies or defects in appointment not
to invalidate orders
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30.
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Power to make rules
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30A.
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Power of the National Commission to make
regulations
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31.
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Rules and regulations to be laid before
each House of Parliament
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